Order cancellation and refunds

1. If you did not made a payment yet

You can cancel your order by yourself by logging into your order details: https://matm-store.com/client-orders.php

2. If you paid for the order but it has not been sent yet

In this case, please contact us via shop@matm-store.com ASAP - we will cancel the order and send you a refund.

3. If you got the order and you want to return it

You have a right to resign from the purchase in 14 days from the date you got the item, and return it to us to get a refund (immediate after we get the item back, but no later than 14 days) - without giving us any reason. We will refund you both the item cost and shipment cost which you paid (partially, if you return just a part of the order). The cost of sending back the item to us must be paid by you.

To do so, just use this form : https://matm-store.com/returns-open.php

where you will get all the return details.

If the item is used, we will make a refund minus the amortisation cost (caused by usage)

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