Delivery and handling
Delivery and handling
We ship the products from EU - Poland.
1. ORDER PROCEEDING TIME
Your order will be shipped within 24-48 hours after receiving the payment. Sometimes it happens though that for any reason we have to get the item from the supplier and then, the proceeding time can take up to 6 business days or as agreed. We will contact you when the proceeding time will be prolonged.
Please remember, that orders which are not paid within 4 working days will be cancelled.
2. SHIPMENT METHODS AND TIMES
The MATM Webstore shop delivers the orders either via main post operators in the shipment country which covers nearly all world countries (apart from Central and South America - because of packages being stolen / lost there), or via DPD Courier in the area of European Union. The Registered Air Mail and Global Express delivers the order to your country, and from that moment the package is being taken over by your local post company. You will get your registered package number and the tracking data automatically after we send the package.
NOTE! The registered air mail will be available to pick up only by the person who you will put in the shipment address, it cannot be left to your neighbour or the house porch for example.
The shipping method is selected as one of the stages of placing an order.
The shipping time varies and depends on your country of residence. Post operators declares the shipping time, but we are not responsible for keeping them. These are just estimations, not guaranteed shipment times.
Priority shipment, registered air mail/ Global Express - up to 4 -7 working days (up to 5 - 25 working days to countries outside Europe - the further from Poland, the longer it takes). You will get the average delivery time while making the order - calculated on the basis of your country and delivery method.
We are aware of the fact that once the order is placed and paid for you would like to get it as soon as possible, so we always try to send the order the day we get the payment or the next day. But the order proceeding time may take up to 6 working days.
3. SHIPMENT COSTS
The shipping cost in our store are dependent on the items weigh, destination country and shipping method. Apart from the shipping fee, they may consist of the packing and handling fees. Therefore you will get the shipment price as soon as you put your item to the cart and choose the delivery address (before making the order).
4. PROBLEMS WITH DELIVERY
In case you don't get the order within the estimated timeframe, please contact us at firstname.lastname@example.org and we will track down the problem and help you. In case the package is missing (which happens very rarely) we will either resend the order or send you a full refund - according to your decision.